Q.1 Can I modify my order after 1 hour of placing it on RingaRoses website?

No.

Any modification to the order shall be made before 72 hours of the actual time of delivery.

 

Q.2 Do you provide Cash on Delivery (COD) option?

No.

 

Q.3 What do I do if my payment is deducted about my order is not placed?

We request you to mail us on ringaroses27@gmail.com mentioning following details:-

 Order number

 Your Mobile Number &

 Your Registered E-mail used while placing the order on our website

 Our experts’ team will check and update.

In case you do not receive the order details on your registered email, please call us on +91 9819 7277 00

 

Q. 4 Can I cancel my order after the payment is done?

Yes, your order can be changed or cancelled up to 72 hours before specified delivery date.

Cancellation of order shall be made via written mail from the registered email id with

Subject: Cancellation Request and sent to ringaroses27@gmail.com mentioning following details:-

a. Order ID:

b. Cancellation Reason:

c. Mode of Payment / Refund Account Details:

 

Q.5 How do I track my order?

You should receive following intimations via e-mail

1) Order confirmation email immediately after placing the order from our website

2) Order delivered email after successful delivery.

If you do not receive any order confirmation email within 2 hours after placing the order,

kindly contact us for assistance.

 

Q.6 What delivery options do you provide?

Standard Day Time and Midnight Delivery

 

Q.7 What do I do if my order shows as delivered but the recipient has not received the gift.

Kindly email us on ringaroses27@gmail.com with following details. Our experts’ team will check and update as soon as possible.

 Order Number

 Shipping details (Name, Number and Email of recipient)

 Product Details

 

Q.8 Are there any care instructions for the flowers?

Yes. Please refer Product Care section on our website.

 

Q.9 Can we customize a bouquet? How do you charge for it?

We would be happy to give you a custom estimate based on your style, needs and budget.

Please contact us on ringaroses27@gmail.com.

 

Q.10 Do you accept returns?

We warrantee you will be satisfied with the quality and freshness of our products. However, should you be unsatisfied for any reason, do email us at ringaroses27@gmail.com with your order number and the reason for dissatisfaction. We will look into the matter and provide suitable solution. However, we do not guarantee refunds.

 

Q.11 Do you do same day deliveries?

We can offer same day delivery in Mumbai. Just ensure you give us the complete address and phone number of the recipient to ensure prompt delivery.

 

Q.12 Do you do Midnight delivery?

We offer midnight deliveries and make your occasion special.

 

Q. 13 How long do the flowers last?

Longetivity of flowers depend on the care we give them. For details please read Product care section.